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Frequently Asked Questions

What is the "Cloud"?


Cloud computing, also known as on-demand computing, is a kind of internet-based computing, where shared resources and information are provided to computers and other devices on-demand. It is a model for enabling ubiquitous, on-demand access to a shared pool of configurable computing resources. Cloud computing and storage solutions provide users and enterprises with various capabilities to store and process their data in third-party data centers. It relies on sharing of resources to achieve coherence and economies of scale, similar to a utility (like the electricity grid) over a network. At the foundation of cloud computing is the broader concept of converged infrastructure and shared services. For more visit: Wikipedia.

How secure is the Cloud?


That depends on where you store your data. For companies with headquarters in eg. the USA, you have to expect that they can access your data. We - as a German company - are bound by the strict German data protection law and pay close attention to the safety of our customer data, while we use a special encryption system in which not even the password of the encrypted data is stored on our servers. More information can be found at safety.

Why Your Secure Cloud?


We're focusing on the security and satisfaction of our customers. And, here at Your Secure Cloud you receive real Support.

How is my data encrypted?


Your data is still encrypted on your device (PC, Smartphone) and then transmitted through a well encrypted ssl-connection to our servers. In this case, the actual password which is used to encrypt the data is not located on our servers. A third party or "Your Secure Cloud" has therefore no way to access your data. As encryption technology we use a combination of AES 256-bit and PBKDF2. This is also called zero-knowledge encryption.

Where is my data stored?


Our Servers are only in german data centers located. The main data center location is in Nuremberg. More information under Security.

How long do i have to wait after booking till receive the login information?


You'll receive the information as fast as we've checked the order. This is mostly within the next 24 hours after booking. If not, please write us to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Is there a demo account to test?


If you are a privat customer, please click here to receive the login data to our demo account. If you are a business customer, we can provide a private demo account just for you.

How can i connect with the cloud?


You can access our services via a web interface or with our clients for Windows, Mac and Linux. We also offer apps for Android and IOS.

Which payment methods are offered?


You can pay via SEPA debit, Creditcard (Visa®, MasterCard®), PayPal or invoice.

How often will the amount of my account debited?


During the order process you can choose the accounting period.


Customer-Questions:

I've lost my password, what to do?


To increase the security of your data, we're not offering an automatic reset of your password. Write to us via e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. . Please write us from your e-mail which you have deposited in your account, in addition, your full name and your postal address. This information serves only for the examination by one of our Support employees. Within 24 hours you should receive e-mail with your new password. If you have forgotten the password of a library, we cannot change this back or restore the data. Your data within this library is useless without the password.

I cannot visit the web interface, it says "a connection cannot be established".


Please be sure, that you are using the newest edition of the Microsoft Internet Explorer, Mozilla Firefox, Google Chrome oder Apple Safari.

I have another question or problem.


Please visit our Support-Portal, here you can find a lot of information on how to use our cloud-service. You might also want to contact us directly.

 

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